Quality in Care and Safety Remain Priority of The Manor at Seneca Hill Throughout COVID-19 Pandemic
As a 5-star overall and 5-star quality rated skilled nursing home in Oswego County, The Manor at Seneca Hill stands stronger than ever, even throughout this trying time.
Our heightened awareness and preparation have served The Manor at Seneca Hill well from the very beginning of the pandemic. Since COVID-19 was first declared a public health emergency and even before the first positive case was reported in Oswego County, Chief Operating Officer, Jason Santiago immediately prepared his staff should the virus impact their vulnerable population. This included round the clock education, preparedness drills and daily meetings with key medical staff and senior leadership within the Oswego Health network to ensure preparedness plans were in place for the 120 licensed bed skilled nursing facility. In addition, The Manor’s response to this pandemic continues to be carried out in close collaboration with the guidelines set forward by the Centers for Disease Control and Prevention (CDC), CMS, New York State Department of Health (NYSDOH), the Oswego County Health Department and Oswego County emergency responders.
“I am confident in our team at The Manor at Seneca Hill as we prepared to protect our residents and staff during this pandemic,” noted Chief Operating Officer, Jason Santiago. “Since restricting visitors, our residents’ families rely on my staff now more than ever to build a strong relationship with the residents, continue to offer quality care, all while prioritizing their safety. We will not compromise this level of compassionate care due to the state we are in. We stand ready and prepared.”
The Manor’s Response to COVID-19
- Effective the week of March 2, visitation was restricted on the short-term rehab floor at the Manor due to a small occurrence of the influenza virus. This was done ahead of any mandated restrictions related to COVID-19.
- As part of their emergency plan for staffing, two staffing agencies were contracted and available to assist in the event COVID-19 further impacts staffing demands. To date, the Manor has not had to utilize these agencies.
- Updated Infection Control Policies using CDC guidelines to reflect COVID-19 precautions.
- Lines of communication became a priority within the facility as weekly letters from Chief Operating Officer, Jason Santiago, began to be sent starting March 9 to resident family members, resident council, and Adult Day participants to keep them informed on what was happening not only in the Manor but throughout the state and the county relative to the virus.
- Staff screening began the week of March 12th. The screening consists of staff wearing masks and being screened for signs and symptoms of illness prior to entering the facility, which continues to date. In addition, visitation was officially suspended, except when medically necessary (i.e. medical staff essential to the care of the resident) or for family members or legal representation of residents when in imminent end-of-life situations. Any visitor meeting these exceptions have been screened according to the New York State Department of Health Order and required to wear a mask and stay in the resident’s room. In addition, there is a limit to two visitors in a room at a time due to these circumstances.
- Beginning March 13th, with the visitation restrictions, staff have been contacting families three times a week to keep them informed on the residents’ status. This includes phone calls and/or video conferencing applications for families and residents to interact with.
- Restricting resident and staff movement throughout the building and assigning staff to work on designated floors as possible. The reduction of movement of our staff on different floors of the facility and reduction of resident movement off their units will help reduce the spread of infection.
- Continuously monitor inventory of personal protective equipment supplies and communicate needs, as necessary, to the local office of emergency management.
- Continue to monitor all residents’ vital signs every 8 hours to detect any changes.
- Hold management team and direct care worker meetings frequently to communicate updates with each other, residents, and families, including reviewing infection control protocols with the staff. This includes proper handwashing techniques and conducting unannounced handwashing audits.
- Increased the use of telemedicine to keep residents safe to avoid them having to leave the facility as this reduces the risk of transmission of infection.
- On May 7, leadership proactively implemented a protocol at Oswego Hospital that all patients prior to being discharged to a skilled nursing facility will be tested for COVID-19.
- Effective the week of May 11, the Manor will work closely with the NYSDOH to begin the implementation of COVID0-19 testing for all staff.
“The 5 Ps will keep us moving in the right direction: Prior Planning Prevents Poor Performance,” this was included in a letter to resident families on April 15 by Jason Santiago.
The quality and care at The Manor at Seneca Hill remains one of the best in Central New York.
The Manor has earned a five-star quality rating from the Centers for Medicare and Medicaid (CMS). The most recent CMS five-star update was released in July 2019 and uses a range of one to five stars to rate skilled nursing homes across the country. Learn more.
A skilled nursing facility with 120 licensed beds, residents of The Manor enjoy a homelike environment with spacious, private or semiprivate furnished rooms. Residents' healthcare needs are met by an interdisciplinary team including physicians, nurse practitioners, nurses, social workers, physical and occupational therapists, therapeutic recreation specialists, and nutritional services. Physician services—including specialists, such as podiatry, dental, eye care, psychological services—are provided to residents on an as-needed basis or by request.
Residents participate in daily activities, either in a group setting or individually in the resident's room. The activities department works to include event and leisure activities for all residents. There are multiple group and individual activities each day designed to engage or entertain residents. Some of the regular activities include music and live entertainment, exercise, games, and arts and crafts. Religious services are held for most major faiths. Services for residents are held weekly, and frequent visits by clergy are encouraged.
Food and Nutrition
Our dietary staff is responsible for the planning, preparation and delivery of nutritional meals and snacks. Each resident is served 3 appetizing, nutritious meals daily, plus snacks and drinks throughout the day. Our registered dietitian is available to ensure special dietary needs are met. Our dietary staff will also take alternate meal requests in the event the menu choices offered are not satisfying to the resident. The Activities and Food service departments work together to provide special meals on occasion for the residents, due to this menus are subject to change.
All admissions to The Manor are handled by our admissions department. Our staff is here to help you with any questions you may have about the admissions process. The rehabilitation potential of each resident is evaluated during admission and throughout the resident's stay. Contact Admissions Coordinator Rose Hartle at 315.349.5302 for more information.
The Manor accepts the following forms of payment/reimbursement for services provided:
- Managed care
- Private pay
Our finance department is available Monday through Friday, 8:30 a.m. to 4:30 p.m., to assist with any billing or insurance questions you may have.
For more information and a personal tour, please call 315.349.5300.