With a few clicks you will be able to access your health information from Oswego Hospital.
(You MUST be 18 years or older to access your patient health information on the portal.)
To self enroll, you will need an email address and your medical record number.
If you were already enrolled while in the hospital.
For the patient portal for our primary care practices such as Oswego Family Physicians, PrimeCare Fulton and PrimeCare Central Square, please click on the button below.
Accessible login for visually impaired available here.
Patient Health Portal Frequently Asked Questions
Enrollment Questions
What is the Patient Health Information Portal?
The Patient Health Portal offers patients personalized and secure online access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With the portal, you can:
- View diagnostic lab and radiology results
- View and print health summary documents
- View health information such as known allergies, current medications, recent problems, past medical history and future appointments
- Update demographic information (address, phone number, etc.)
- Access trusted health information resources
Is there a fee to use the portal?
The portal is a free service offered to our patients.
How do I sign up?
If you were an Oswego Hospital inpatient and you wish to participate, you may have been provided a temporary username and password during your hospital stay. This will be sent to the email address that we have on file for you. The temporary username and password will enable you to log in and create a username and password.
If you had services at Oswego Hospital but were not an inpatient, you will receive a brochure with instructions on how to set up your account.
Or you may read the patient portal brochure.
Who do I contact if I have further questions?
You may email Health Information Management at portal@oswegohealth.org or call the office at 315.349.5551, Monday through Friday, 8 a.m. to 5 p.m.
Your Medical Record
When can I see my test results in the portal?
Most of your test results will be available in your portal account within 72 hours; however, some sensitive results may not be accessible from the portal.
Why are certain test results not shared electronically on the portal?
Your healthcare provider determines which types of test results are able to be accessed through the portal. Furthermore, tests of a sensitive nature are not released to the portal.
If some of my health information in the portal is not correct, what should I do?
Your portal information comes directly from your Oswego Hospital electronic medical record. Please report any medical record discrepancies to the Health Information Management office at 315.349.5551.
Can I send a message to my doctor?
No, not yet, but maybe in a future release. Emails submitted from the portal are viewed by nonclinical staff. So please do not use this site to communicate sensitive information (HIV, mental health, work-excuse, etc). And especially do not use this site to communicate with anyone regarding an emergency or urgent situation.
In an emergency, dial 911 or go to the nearest emergency department.
What is Oswego Hospital's privacy policy?
The portal is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given to your health records. If you have any concerns regarding the privacy of your health information, please contact the Health Information Management office at 315.349.5551, Monday through Friday, 8 a.m. to 5 p.m.
Portal for My Family
Can I view a family member's health record in the portal?
Yes, you can as long as you are an authorized representative and the family member is age 18 or older. For more information, please contact the Oswego Hospital Health Information Management office at 315.349.5551, Monday through Friday, 8 a.m. to 5 p.m.
After I Have Enrolled
I forgot my password. What should I do?
You may click the "Forgot password" link on the sign-in page to reset your password online.
Can you send me a new temporary username and password?
You will need to contact the Oswego Hospital Health Information Management office at 315.349.5551 between 8 a.m. and 5 p.m. The office will verify your identity and then provide you with a new username and password.
Where can I update my portal email address and password?
Log into the portal and choose the "Preferences" button at the bottom of the page. From here you can update your name, address, marital status, etc.
Where can I update my personal information?
Log into the portal and choose the "Preferences" button at the bottom of the page. From here you can update your name, address, marital status, etc.
Technical Questions
How is the portal secured?
Oswego Hospital takes great care to ensure that your health information is kept private and secure. The portal uses industry-standard security technologies to protect your information. Registering with the portal includes creating a username and password and establishing security questions. Your username and password credentials are then required each time you log in to the site. It is very important that you keep your password private and safe.
I was logged out of the portal. What happened?
We strive to protect your privacy and the security of your information. While logged into the portal, if your keyboard remains idle for 30 minutes or more, you will be automatically logged out of the portal. We recommend that you log out of your portal session if you need to leave your computer for even a short period of time.
What device do I need to use the portal?
You need to use an electronic device (computer, smartphone, etc.) with access to the Internet and an up-to-date browser (such as Internet Explorer, Safari, Firefox etc.).
My temporary username and/or password does not work. What should I do?
For your security, your temporary username and password expires after 72 hours of receiving, and it can only be used once. To obtain a new temporary username and password, call the Health Information Management office at 315.349.5551 between 8 a.m. and 5 p.m.