Oswego Hospital's registration office assists the more than 6,000 people who are admitted each year to Oswego Hospital. The department is also where patients register for hospital outpatient services. The registration area is located in the main lobby at Oswego Hospital. Upon entering, registration is located to the right of the information sesk. Below are the answers to questions that are frequently asked.
Q: What can I expect when I arrive in admissions or the Emergency Department?
A: When you arrive at the registration office or the emergency department, you will be asked for some basic personal and financial information. This information helps us to locate previous Oswego Health medical records or will assist us in setting up a new record. We also use this information to process your bill in a timely manner.
Q: What should I bring with me to the hospital?
A: When you come to the hospital to be admitted, it is best to travel light. We recommend bringing a robe, nightclothes, slippers and a few personal care items. Please do not bring large amounts of cash or valuables. If you arrive unexpectedly, cash and other valuables should be sent home with family members or locked in the hospital's vault. The hospital is not liable for valuables left in your room. Bring your health insurance card and any required health insurance forms with you.
Q: Can I complete paperwork ahead of time?
A: If you are scheduled for admission, many of the preliminary procedures, including much of the paperwork, may be completed in advance. Preadmission forms may be obtained by calling 315.349.5530. If you are admitted for surgery, the advance preparations may include signing consent forms and completing preadmission testing and screening. To preregister for surgery, please call 315.349.5947. If your insurance plan requires notification, please complete that process before you arrive at the hospital.
Discharge planning aims to improve the coordination of services and care after a patient's discharge from the hospital. If you need skilled nursing care or physical therapy at home, the discharge planning/case management department will help you arrange this service if medically necessary. We also will arrange ongoing hospitalization at a skilled nursing facility or rehabilitation center if needed.
Q: What can I expect at discharge?
When your physician decides that you are well enough to leave the hospital, a discharge order will be written. A number of staff members may help plan your discharge. Part of that planning will include any recommendations for follow-up visits, medications, diet and other aspects to speed your return to good health.
Please let your nurse or clinical manager or a member of our case management staff know of any special needs you may have upon discharge. You may leave the hospital after your doctor writes the discharge order and you have reviewed your discharge paperwork with the nursing staff.
Once all the details of your discharge from the hospital have been arranged, a nurse or hospital volunteer will take you by wheelchair to the main entrance, where you can be transported home. Our patients are responsible for arranging their transportation home with family or friends.
After your discharge, Oswego Hospital will bill your insurance company directly. You will receive a hospital bill for any unpaid balance after your insurance pays the hospital. You will receive separate billing statements from your physician and any other physicians called for consultation, including radiologists, anesthesiologists, cardiologists and pathologists. See the financial services page for additional information about your bill.
If you have questions about your bill or any of the arrangements, you should call 315.349.5536 or ask to see a financial counselor during your stay.