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Care for Your Lifetime

Quality & Care

The mission of Oswego Health is to provide accessible, quality care and improve the health of residents in our community. With the mission in mind, the purpose of Oswego Health's Quality Management Program is to maintain an effective, ongoing, hospital-wide, data driven, quality assessment and performance improvement program (QAPI). The ultimate goal is to provide care that is patient oriented, safe, effective, timely, efficient, and equitable.

Lowest Infection Rate in Area

Oswego Hospital has the lowest rate of hospital-acquired conditions (HAC), compared to hospitals in the region, according to a Medicare study.

Community members need to know that their local hospital is providing a higher level of quality care compared to other hospitals in the region and that they can receive the care they deserve close to home.
Renato Mandanas, M.D.
Chief Medical Officer

It takes the entire staff to eliminate hospital-acquired conditions. This is the second year in a row that Oswego Hospital has been recognized by Medicare for having a rate lower than the Syracuse hospitals.

Patient safety is paramount at Oswego Hospital and it takes everyone's participation, from our environmental services staff, to the pharmacy and of course all of our physicians, nurses and other clinical staff members.
Kathryn Pagliaroli, MS, RN
Director of Clinical Quality and Patient Safety


Each hospital receives a HAC score of one to ten, with 1 being the best and 10 the worst. Hospitals with scores below 6.75 are being penalized.

Exceeding Expectations

  • Oswego Hospital is the only hospital in Oswego and Onondaga counties to earn an 'A" from the Leapfrog Group 3 consecutive times
  • Oswego Hospital earned The Joint Commission’s Gold Seal of Approval® for Hospital Accreditation by demonstrating continuous compliance with its performance standards. The Gold Seal of Approval® is a symbol of quality that reflects an organization’s commitment to providing safe and effective patient care.
  • Oswego Health was also honored to receive four excellence-in-healthcare awards from the Bankers Healthcare Group for Best Nurse of the Year, Amanda Neill; Best New Innovation of the Year, with a collaboration with SOS; best healthcare facility, The Manor at Seneca Hill; and the best volunteer, Maurice “Mo” Laws
  • The Oswego Hospital's Maternity Center is performing at or better than 98% of peer group hospitals for overall patient satisfaction from June 2015-October 2015 according to Press Ganey. Also the Maternity Center was recognized by two healthcare organizations for providing safe and high quality care to new mothers and their babies
  • Excellus' Bordering on Zero initiative assisted with the hospital nearly eliminating its incidence of pressure ulcers, also known as bedsores in 18 months
  • Falling Star has assisted the 164-bed community hospital reduce its patient falls
  • Staff members from environmental services, the pharmacy and nursing collaborated on a program that significantly reduced the hospital's Clostridium difficile (C.-diff) infection rate
  • New York Partnership for Patients is a state initiative to engage hospital staff on the importance of quality care
  • The Manor at Seneca Hill earned an overall 3-star rating, in the most recent Centers for Medicare and Medicaid survey. Along with this overall score, the facility achieved a 4-star rating for quality. The overall star award is based upon three individual star ratings, which include staffing, inspections and quality.
  • Oswego Health Home Care earned a 5-star rating, the highest possible from CMS for the care it provides its patients.

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