Breast Cancer Navigator Program
of Oswego Health
Do You Need Assistance with Breast Cancer Care?
Patients newly diagnosed with breast cancer typically feel anxious and overwhelmed. The energy-draining process of trying to research treatment options, grasp new medical language and learn the rules of healthcare can increase stress. Oswego Hospital has implemented a Navigator program to support and provide practical help in solving problems that may arise during the day-to-day struggle with breast cancer.
You are not alone
When you learn you have cancer or receive an actual diagnosis of the disease, it is often a difficult, confusing and anxious time in your life. You will have questions and concerns about your health, and you may need help in getting the care you need.
Oswego Hospital’s Navigator Amy Conzone, RN, CBPN-IC, can provide one-on-one assistance to women and men of any age as they navigate the complexities of not only scheduling, testing and treatment, but with things like childcare, transportation, understanding medical terminology and developing a treatment plan.
What is a nurse navigator?
A nurse navigator is a registered nurse who guides and supports patients through the challenges of having cancer. The nurse navigator is available to patients, their families and caregivers as another resource. The nurse navigator works closely with the patient to help eliminate or reduce barriers to cancer care and to provide education, encouragement and emotional support.
SPecifically, the Navigator:
• Schedules appointments and verify records are at the appropriate physician office.
• Connects with social workers and support services such as nutrition counseling and physical therapy.
• Facilitates and streamline communication with physicians.
• Seeks out financial resources, transportation and child-care assistance, as needed.
• Conducts continual assessment of the educational, physical, psychological and social needs of the
patient and family members.
• Specializes in educational information about benign and malignant breast diseases, treatments
and side effects of treatment.
• Supports the decisions of the physician and patient through education.
• Provides link to language translation when necessary.
• Makes appropriate referrals for additional assessment when needed.
• Serves as an advocate for breast cancer patients.
• Is a consistent contact person for the patient.
The Breast Cancer Navigator can direct the patient to information regarding diagnosis, treatment and recovery, enabling the patient to focus attention and energy elsewhere. Information the navigator provides includes: exploring treatment options, preparing for surgery, recovering at home after surgery, learning about chemotherapy and managing side effects, preparing for radiation therapy, clarifying clinical trial opportunities, and recovering after treatment has ended. The Navigator is available to meet in person and to answer questions over the phone, the navigator provides emotional support as well as education.